The answers for your questions are here

Here is a collection of frequently asked questions from our users
General Questions

What is HopeFundMe?

HopeFundMe is a dynamic online fundraising platform dedicated to fostering hope and creating change. We offer a user-friendly space for individuals and organizations to raise funds for causes that matter.

How do I contact HopeFundMe support?

If you have questions or require assistance, reach out via our contact form on the “Contact Us” page, and our team will be glad to help.

Can businesses fundraise on HopeFundMe?

Yes, businesses can raise funds for specific projects, initiatives, or community causes.

Can people from any country use HopeFundMe?

While HopeFundMe aims to be globally accessible, there are a few countries where our services are not available due to regulatory constraints. Please check our country list for specifics.

Is HopeFundMe secure?

Absolutely. We prioritize the security of our users and utilize industry-leading encryption and security protocols.

Is it free to start a fundraiser on HopeFundMe?

Yes, creating a fundraiser on HopeFundMe is free. We charge a small percentage fee on transactions to support our platform’s maintenance and improvement.


How do I create a fundraiser?

Simply sign up, click on the “Start a Fundraiser” button, and follow the step-by-step guide to set up your campaign.

Can I fundraise for any cause?

HopeFundMe supports a wide range of causes, but all campaigns must adhere to our terms of service. Prohibited campaigns will be flagged and reviewed.

How long can my fundraiser run?

There’s no strict time limit, but we recommend campaigns last between 30 to 90 days for maximum effectiveness.

How do I promote my fundraiser?

Share your campaign link on social media, email, or even through word of mouth. The more visibility your campaign gets, the better your chances of reaching your goal.

How do I withdraw funds from my fundraiser?

Once you’re ready, you can request a withdrawal from your dashboard. Funds are typically transferred within 5-7 business days.

Are there fees associated with withdrawals?

A small transaction fee is deducted from each donation. The exact amount depends on the payment method used and is detailed in our terms of service.

How do I update my donors on my campaign's progress?

You can post updates directly on your campaign page, keeping your backers informed and engaged.

Can I edit my fundraiser after it's been launched?

Yes, you can edit campaign details, images, and goals even after the fundraiser has started.

Can I keep my fundraiser private?

Yes, during the setup process, you can choose to make your campaign private, allowing only those with the link to view it.

What happens if I don't reach my fundraising goal?

You can still access and withdraw the funds you’ve raised, even if you haven’t hit your target.

Are there any resources to help me make my campaign more effective?

Absolutely! We offer a range of resources, from tips on writing compelling stories to promotional strategies, available when you are creating campaign.


How do donors make a donation?

Donors can contribute to a campaign by selecting a donation amount, entering payment details, and confirming the transaction.

Do donors receive a receipt for their donation?

Yes, donors receive an automated email receipt after making a donation, which can be used for tax purposes where applicable.

How do donors know if my fundraiser is legitimate?

Transparency is key. Provide detailed information, regular updates, and be ready to answer questions from potential donors. Our team also reviews campaigns to ensure their legitimacy.

Is my donation tax-deductible?

Donations to registered nonprofits and charitable causes may be tax-deductible, depending on your local tax laws. It’s always a good idea to consult with a tax professional or the fundraiser organizer for specifics. We provide an email receipt for all donations, which can be used for tax purposes where applicable.

How is my personal and financial information protected?

At HopeFundMe, we take your privacy and security seriously. We use industry-leading encryption methods to protect your data, and we never sell or share your personal information with third parties without your consent. Your payment details are processed securely, and HopeFundMe does not store sensitive financial information.

Can I make an anonymous donation?

Absolutely! When making a donation, you’ll have the option to keep your name and contribution amount hidden from public view. The fundraiser organizer will still have access to your name for record-keeping, but your information will not be displayed on the campaign page.


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